1. Introduction
Aelora ("Aelora", "we", "our", or "us") provides cloud-based software solutions for professional advisers, including insurance advisers and financial service providers.
We are committed to protecting your privacy and handling personal information in accordance with the New Zealand Privacy Act 2020 and other applicable privacy laws.
This Privacy Policy explains how we collect, use, disclose and protect personal information.
2. Information We Collect
Depending on how you use our services, we may collect:
Account Information
- Name
- Business name
- Email address
- Phone number
- User role
- Login credentials
Customer Data
Our customers may store personal information relating to their own clients within Aelora, including:
- Names
- Contact details
- Date of birth
- Insurance information
- Financial information
- Medical information
- Documents uploaded by customers
- Communications
- Notes and other records
This information is controlled by our customers. We process it only on their behalf.
Technical Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Log files
- Usage analytics
- Cookies
3. How We Use Information
We use information to:
- Provide our Services
- Authenticate users
- Maintain platform security
- Improve product features
- Respond to support requests
- Process payments
- Send product updates
- Comply with legal obligations
- Detect fraud or misuse
We do not sell personal information.
4. Customer Data
Where Aelora processes information uploaded by our customers:
- our customers remain the owner and controller of their client information;
- Aelora acts as a service provider and processor only;
- we access customer data only when necessary to provide support, maintain the system, investigate technical issues, or where required by law.
5. AI Features
Some features of Aelora may use Artificial Intelligence to assist users with document drafting, summarisation, data extraction, workflow automation, or other productivity functions.
Where AI services are used:
- information submitted to AI providers is limited to what is necessary;
- we use reputable AI service providers;
- we take reasonable steps to protect data during transmission;
- AI-generated content should always be reviewed by users before relying on it.
Users remain responsible for ensuring advice provided to their clients is accurate and complies with applicable laws.
6. Third-Party Services
We may use third-party providers including:
- cloud hosting providers
- email providers
- payment processors
- analytics services
- AI service providers
- document storage services
These providers may process information outside New Zealand.
We take reasonable steps to ensure appropriate safeguards are in place.
7. Cookies
We use cookies and similar technologies to:
- maintain user sessions
- remember preferences
- improve security
- analyse platform usage
You may disable cookies through your browser, although some functionality may not operate correctly.
8. Security
We use reasonable technical and organisational safeguards including:
- encrypted communications (HTTPS)
- access controls
- authentication
- audit logging
- encrypted storage where appropriate
- regular backups
- security monitoring
No system can be guaranteed to be completely secure.
9. Data Retention
We retain information:
- while accounts remain active;
- as instructed by our customers;
- as required by law;
- for legitimate business purposes.
Following account closure, information may be retained for backup, legal, audit or regulatory purposes before being securely deleted.
10. Your Rights
Subject to applicable law, individuals may:
- request access to personal information;
- request correction of inaccurate information;
- request deletion where applicable;
- object to certain processing.
Requests relating to information held by one of our customers should generally be directed to that customer.
11. International Transfers
Information may be processed or stored in New Zealand, Australia, the United States, or other countries where our service providers operate.
Where required, we take reasonable steps to ensure comparable privacy protections.
12. Children's Privacy
Our Services are intended for business users and are not directed at children.
13. Changes
We may update this Privacy Policy from time to time.
The updated version will be published on our website.
14. Contact
If you have questions regarding this Privacy Policy, please contact:
Aelora
Email: privacy@aelora.co.nz
Website: https://aelora.co.nz